Booking terms and conditions

A 20% refundable deposit is required to confirm the booking.

• The booking is cancelled in writing by the agent.
• Another request is received with overlapping dates. At such a time, the 20% refundable deposit shall be required to be converted into a 20% non-refundable commitment fee. At this stage, the booking status changes to ‘confirmed with commitment.’
• In such an event, Tanda Tula will contact the client and give them the option to either confirm with the non-refundable commitment fee or reschedule their dates, or, failing that, to release the booking.
• At 60 days prior to arrival, when the full payment is due, the booking status changes to ‘confirmed with full-payment.’

Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival. Payments for bookings with status ‘confirmed with commitment’ and ‘confirmed with full-payment’ are non-refundable.

All refundable deposits are held in a separate call account. Refundable portions of deposits and commitment fees may be refunded subject to the conditions under the “CANCELLED” clause below. Non-refundable portions of bookings with status ‘confirmed with commitment’ and ‘confirmed with full-payment’ are not subject to refund under any circumstances other than those identified in the “PANDEMIC DISCLAIMER” clause below.

The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.

• Cancellations must be received and acknowledged by Tanda Tula in writing.
• ‘Confirmed with refundable deposit’:  bookings carry no cancellation fees up to 61 days prior to arrival.
• ‘Confirmed with commitment’ or ‘Confirmed with full-payment’: in the event of any reservation being cancelled after Tanda Tula has issued a confirmation, for any reason other than a WHO-recognised pandemic that impacts the booking, the following cancellation fees will apply:
•  ‘Confirmed with commitment’: if cancelled more than 60 days prior to arrival, the cancellation fee shall be equal to the 20% non-refundable commitment fee.
• ‘Confirmed with full-payment’: if cancelled within 60 days prior to arrival, the full reservation value is forfeited.
• All cancelled bookings that qualify for a refund, will be refunded less a handling fee valued at 5% of the refund amount.

travel. These terms only apply to COVID-19 related reasons for cancellations which covers country lockdowns and

government related travel restrictions. This is not for guests contracting Covid and being unable to travel, as

such circumstances are to be covered by their own insurance.

In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).

Any refund is given at the discretion of Tanda Tula management. Refunds shall be subject to a handling fee valued at 5% of the refund amount.

All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.