2023/2024 RATES 1 January 2023 – 31 December 2024
Rates are quoted in South African Rand (ZAR). Rates are reviewed quarterly and are subject to change.
|Bookings can be held as provisional for up to 14 days, after which the booking is required to release or confirm.
A 20% refundable deposit is required to confirm the booking.
|Once confirmed with a 20% deposit, the booking is held on a status of ‘confirmed with refundable deposit’ until any of the following becomes true:
Final payment is due 60 days prior to arrival. Any outstanding balance on the total reservation value shall be required to be settled at 60 days prior to arrival. Payments for bookings with status ‘confirmed with commitment’ and ‘confirmed with full-payment’ are non-refundable.
All refundable deposits are held in a separate call account. Refundable portions of deposits and commitment fees may be refunded subject to the conditions under the “CANCELLED” clause below. Non-refundable portions of bookings with status ‘confirmed with commitment’ and ‘confirmed with full-payment’ are not subject to refund under any circumstances other than those identified in the “PANDEMIC DISCLAIMER” clause below.
The amount stated on the invoice is what must be received by Tanda Tula nett of bank charges.
|Tanda Tula will allow postponement of a booking for up to 12 months, if travel is cancelled with a commitment fee or 60 days or less prior to arrival due to a WHO-recognised pandemic directly impacting the guests’ ability to
travel. These terms only apply to COVID-19 related reasons for cancellations which covers country lockdowns and
government related travel restrictions. This is not for guests contracting Covid and being unable to travel, as
such circumstances are to be covered by their own insurance.
In the event of a WHO-recognised pandemic directly impacting the ability of Tanda Tula to meet its obligations with respect to the booking, all monies received, including the commitment fee, will be fully refunded (e.g. lockdown in RSA, government restrictions on trade).
Any refund is given at the discretion of Tanda Tula management. Refunds shall be subject to a handling fee valued at 5% of the refund amount.
All travellers are advised to take out fully comprehensive travel insurance with ‘cancellation for no reason’. This insurance must be able to fully cover cancellation of travel fewer than 60 days prior to arrival.